Writing for accessibility goes beyond making everything on the page available as text. It affects the way content is structured and how we guide people through a page.


See the TELUS Content Standards for detailed information on usage and implementation.

Simple guidelines:

  • Use plain language
  • Write short sentences and use familiar words
  • Avoid jargon and slang
  • If you need to use an abbreviation or acronym that people may not understand, explain what it means on first reference
  • Remember content hierarchy and place the most important information first
  • Don’t use directional language


The TELUS digital accessibility is managed by Operations: Security and Accessibility. If you have any questions or concerns regarding designing or developing in an accessible manner please contact Oskar Westin.

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